Cornerstone of Customer Experience CST Training

Helping CSRs confidently set the experience agenda

Today’s customers expect someone who is knowledgeable, empathetic, and capable of delivering an immediate solution to their problems.  Unfortunately, most hvac companies pour money into getting the phone to ring, but invest almost nothing at all developing the people who answer the call.

This fast paced class offers a hands-on approach, with interactive sessions, and immediately implementable resources to exceed customer experience expectations before, during, and after every appointment.

Participants will leave this class with a deeper understanding how vital they are to the company and properly equipped to deliver a review worthy customer experience by handling any call from routine questions to complex problems and unhappy customers.