GroundWork: Solution Based Service Call

Helping technicians solve problems without pushing sales.
Most technicians know there is a huge difference between a service tech offering needed options and a sales “tech” pushing something unnecessary to close a sale.
If you read Google reviews for service calls, most of your happiest customers almost always talk about how their technician made them feel. Generating 5 Star reviews begins with technicians being credible, likable and professional. For technicians, your likability can determine your longevity in this industry.
The best service technicians in the industry figure out what’s broken, why it broke, and what’s going to break next.
This course takes a step-by-step approach to help technicians of all skill levels and personality types confidently have comfortable, solutions based conversations with homeowners.

SET THE EXPERIENCE AGENDA: An ideal service experience starts long before a technician ever knocks on the door. The solution based service call starts with dispatchers setting technicians up for success by setting the experience agenda for the call.
DELIVER ON THE EXPERIENCE EXPECTATION: Participants will develop a customized, hands-on, step­by-step visual
approach to help technicians of all skill levels confidently have solution based conversations for the most common
repairs.
SOLVING PROBLEMS NOT PUSHING SALES: Very few technicians enjoy the thought of being a “pushy sales person”. The solution based service call politely uncovers potential issues before they become problems and puts the customer in control of next steps. tenance with the margins required to hire and retain the best employees.

Please Note: Limit of two attendees per company. This course is meant for owners, technicians, managers and territory managers