June 25, 2024
Do What's Right
Warranty product exchanges and charitable opportunities, powered by Trane
THE BENEFIT
The purpose of this benefit is to support the TCS dealer with additional flexibility and autonomy to “Do What’s
Right” for the customer. By choosing this benefit, the dealer will have the ability to replace a specified number
of units during the year, to be used in the following situations:
1 . WARRANTY PRODUCT EXCHANGES
When a warranty product issue cannot be resolved through the existing “First 90 days Major Failure Exchange” policy or a standard repair. Replacement must take place during warranty period and is limited to like-for-like equipment, including of Trane and RunTruTM outdoor splits, packaged units, furnaces and air handler. Excludes 3 phase products.
- CHARITABLE OPPORTUNITIES
When an opportunity exists to serve the local community, a dealer can use this benefit to provide an equipment donation to a charitable organization or person in need. NEW for 2024: All approved DWR claims are eligible for a 2-year extended labor warranty powered by JB Warranties.
*Dealers in Quebec are not eligible for this benefit.
