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Ferguson HVAC Training

Cornerstone of Customer Experience CSR Training (Groundwork)

Oct 14, 2026 - 8:00am - 4:00pm EST $250.00 per attendee Seats remaining: 33/35 Richmond, VA 23230 2511 Brittons Hill Road, Ferguson HVAC, Richmond, VA 23230 Get Directions

For Owners, Office Admins, CSRs, Dispatchers. Helping CSRs confidently set the experience agenda.

Today’s customers expect someone who is knowledgeable, empathetic, and capable of delivering an immediate solution to their problems.  Unfortunately, most HVAC companies pour money into getting the phone to ring but invest almost nothing at all developing the people who answer the call.

This fast-paced class offers a hands-on approach, with interactive sessions, and immediately implementable resources to exceed customer experience expectations before, during, and after every appointment.

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Point of Contact: Please fill out the form below to register. If you're also planning on attending the course, please be sure to include yourself as one of the attendees in the "Attendee Information" section.

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