Ferguson HVAC Training
Customer Driven Sales Virtual Class
| May 21 - 22, 2025 - 8:00am - 12:00pm PST |
Customer Driven Sales is based on a customer focused selling approach. Beginning with the first contact and extending all the way through closing the deal, this class provides a blueprint to guide you through each step of the process. This class is perfect for owners, sales managers, selling technicians, and comfort consultants.
In this training we will explore:
- Defining Great Customer Experience.
- Discover Why Customers Really Leave.
- Challenges To Providing Great Experiences.
- 5 Things Your Website Must Include.
- Who Is The First Impression Specialist?
- What Do People Really Buy?
- Moments Of Truth That Close The Deal.
- Communication Skills Training.
- Customer Driven Sales Process.
Who will benefit from this training? In this interactive learning experience, you will learn to quickly recognize your customers communication style and how to adjust to make your conversations more profitable than ever before. From the CSR, to the Comfort Consultant, to the Selling Technician, this class is perfect for you. We look forward to seeing you very soon.
This class qualifies for 8 elite Factory Hours per person who attends. Each person must have their own login to get credit per person.