Ferguson HVAC Training
Customer Service Excellence
| Apr 19, 2023 - 8:00am - 4:00pm$250 per attendeeRegistration closed | Halethorpe, MD4501 Hollins Ferry Road. Suite 140, Halethorpe, MD 21227Get Directions |
FOR: Customer service reps, office managers and business owners.
Workshop Overview: Create positive first and lasting impressions. Define your service strategy. Manage moments of truth. Engage with difficult customers in a positive way.