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Ferguson HVAC Training

Customer Skills

Apr 20, 2023 - 8:00am - 5:00pm$79 per attendeeRegistration closedValley View, OH5485 Cloverleaf Pkwy, Valley View, OH 44125Get Directions

Have you ever wondered why some customers don’t connect with you? (or you with them?) Or why some business encounters don’t start on the right foot? Would you like some proactive techniques to improve your results? Customer Skills, an 8-hour interactive class, will provide you with simple methods to create a great first and lasting impression. We then build on these methods and demonstrate successful ways to deal with difficult, upset customers and even how to have them welcome you on a callback. Although these strategies are presented with the customer in mind, they can be used when dealing with anyone. These strategies were developed from field experience and will truly help you to be successful. The target audience is the service and install tech, sales professional, and those working the phones.