GroundWork: Cornerstone of Customer Experience CSR Training

For Owners, Office Admins, CSRs, Dispatchers. Helping CSRs confidently set the experience agenda. This fast-paced class offers a hands-on approach with interactive sessions, and immediately implementable resources to exceed customer experience expectations before, during, and after every appointment. Participants will leave this class with a deeper understanding how vital they are to the company and properly equipped to deliver a review worthy customer experience by handling any call from routine questions to complex problems and unhappy customers.