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Ferguson HVAC Training

GroundWork: Cornerstone of Customer Experience CSR Training

Sep 25, 2025 - 8:00am - 4:00pm EST$250 per attendeeSeats remaining: 28/30Halethorpe, MD4501 Hollins Ferry Road. Suite 140., Halethorpe, MD 21227Get Directions

For Owners, Office Admins, CSRs, Dispatchers. Helping CSRs confidently set the experience agenda.This fast paced class offers a hands-on approach with interactive sessions, and immediately implementable resources to exceed customer experience expectations before, during, and after every appointment. Participants will leave this class with a deeper understanding how vital they are to the company and properly equipped to deliver a review worthy customer experience by handling any call from routine questions to complex problems and unhappy customers.

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