Ferguson HVAC Training
GroundWork: Cornerstone of Customer Experience CSR Training (King of Prussia, PA)
| Mar 05, 2026 - 9:00am - 3:30pm EST $350.00 per attendee Registration closed | King of Prussia, PA 19406 550 S Henderson Rd, Ferguson HVAC, King of Prussia, PA 19406 Get Directions |
Helping CSRs confidently set the experience agenda
Today’s customers expect someone who is knowledgeable, empathetic, and capable of delivering an immediate solution to their problems. Unfortunately, most HVAC companies pour money into getting the phone to ring but invest almost nothing at all developing the people who answer the call.
This fast-paced class offers a hands-on approach, with interactive sessions, and immediately implementable resources to exceed customer experience expectations before, during, and after every appointment.
For Owners, Office Admins, CSRs, Dispatchers