GROUNDWORK: Planning Your PMA Program

Establish a reliable and consistent revenue and referral stream.
Most business owners understand offering planned maintenance to customers delivers recurring income and repeat customers. PMA’s are essential to the overall financial health of the business, but few businesses make them a priority.
This class offers a hands-on approach, with interactive sessions, case studies, real-world examples and tactical
resources. Participants will have the opportunity to develop and fine­tune every component of their own planned
maintenance program.
Break down barriers to implementation using cost-effective strategies, efficient scheduling techniques, and customer retention tactics to drive revenue, enhance customer satisfaction, and consistently grow your planned maintenance program.

KNOW YOUR NUMBERS: Understanding what’s included in your program and current capacity for PMAs.
PROGRAMS & PROCEDURES: Put together a plan for marketing the program and procedures to ensure a consistent customer experience
MAKE IT A TEAM EFFORT: Create a culture of planned maintenance by getting everyone on the team involved in the success and long­ term benefits of the program.

Please note: Limit of two attendees per company. This course is meant for owners, service managers, office admins and territory managers.